This website is owned and operated by Apex Pty Ltd, PO Box 8627, Gold Coast MC QLD 9726, Australia.
Agreement
This agreement is between you, the individual, business, or organization (“you” or “Customer”), and our website (“we” or “Company”). By ordering, using, or purchasing products (“Products”) from this website, you agree to be bound by this agreement. We reserve the right to change, modify, or delete parts of this agreement at our discretion without prior notice. You are responsible for reviewing this agreement before using the website or purchasing any products.
It is highly recommended that you read this document in full before accessing, using, or purchasing any products through our website. You should also print a copy for your records.
Terms and Conditions
Please read these terms and conditions carefully as they apply when purchasing products from our website.
This agreement is between you, the Customer, and our website. These terms govern your use of the website and any subscription-based products or services offered.
You cannot transfer your right to use our products or services to others. We reserve the right to change the website, its policies, and these terms at any time without prior notice.
Legal Disclaimer
These products are not intended to diagnose, treat, cure, or prevent any disease or illness. Always consult a physician for diagnosis and treatment. Follow instructions carefully and be aware of potential allergic reactions. Results may vary, and not all users will experience the same outcomes.
This website does not offer medical information intended to diagnose, treat, or prescribe any condition. All information provided is for maintaining good health in consultation with a licensed physician.
Disclaimer of Warranty & Limitation of Liability
We do not guarantee the accuracy or reliability of any content, opinions, or advice provided on the website. We are not liable for any damages or losses resulting from reliance on information from the site. You are responsible for evaluating the accuracy and usefulness of all content and should seek professional advice when necessary.
Indemnification
You agree to defend, indemnify, and hold harmless our website, its affiliates, directors, officers, employees, and agents from any claims or expenses, including legal fees, arising from your use of the website, including disputes with other users or claims related to access, products, or memberships.
Taxes and Duties
All prices displayed on the website include GST.
Shipping and Handling
All orders qualify for expedited shipping. Deliveries to metro areas will arrive within 5-8 business days, while regional areas may take 5-12 business days. No shipments will be made on weekends or public holidays. All packages are insured and guaranteed for delivery. In the event of theft, loss, or damage, we will replace your package at no additional cost.
Satisfaction Guarantee & Return Policy
All orders come with a 60-Day Satisfaction Guarantee. If you are unsatisfied, you may return any unused portion of your order for a refund. To initiate a return, contact us via live chat, phone, or email to receive return instructions, including where to send your package and a return merchandise authorization (RMA) number.
Please note that you are responsible for return shipping costs. Packages received without an RMA number or after the 60-day period will not be eligible for a refund.
Refunds are processed within 48 hours of receipt of the returned package. Depending on your bank’s processing time, the refund may take 3-5 business days to appear in your account.
Customer Support
We offer 24/7 support via live chat, email, and phone.
Phone: +61 8 6149 7530
Email: sales_support@earth-root-vitamins.com
Live chat: Available on our website.
Automatic Refill Service
Approximately five days before your supply runs out, you will receive an email notification about your upcoming refill. You will be charged the same price for the same quantity of bottles as your initial order. Refill pricing and shipping intervals depend on the number of bottles ordered. You can cancel at any time by responding to the email notification or contacting our support team.
Special Offers & Promotions
You may receive promotional offers and add-ons on the confirmation page or via email. These offers may include discounts on similar products, dosage upgrades, or expedited shipping options. Promotional offers and add-ons are covered by the same 60-Day Satisfaction Guarantee.
Description of Charges
Charges will appear on your credit card statement as:
Fairy Bread Farms - +61 8 6149 7530
Postal Address
Apex Pty Ltd
PO Box 8627
Gold Coast MC, QLD 9726, Australia.
Safety Guidelines
Always consult your doctor or pharmacist before using any dietary supplements or wellness products, particularly if you have medical conditions or are taking prescription medications. Dietary supplements should not be used as a replacement for medical treatment, and potential interactions with medications should be discussed with a healthcare professional.
Reversals & Chargebacks
We reserve the right to report any suspected fraudulent activity to local or federal authorities. All activities and IP addresses are monitored for security purposes.
Customizing Orders
We strive to make your experience with our products as seamless as possible. If you have any special requests, please contact our customer service team via email, phone, or live chat. While we cannot accommodate every request, we will do our best to meet your needs.
Jurisdiction & Governing Law
This agreement is governed by the laws of Queensland, Australia. You are responsible for adhering to any local laws or regulations regarding the use of our products.
Representations
You represent and warrant that:
You are at least 18 years of age.
You have read and understood the entire agreement.
You are authorized to provide the information used on this website.
Entire Agreement
This agreement constitutes the entire understanding between you and our website. By using the website or purchasing products, you acknowledge that you have read and fully understand this agreement.